Returns and exchanges are handled with clear communication, product inspection and respect for applicable consumer rights.
Consumers may notify withdrawal from an online purchase within 14 days after receiving the product when this legal right applies.
How to request a return
- Contact TechnoDay at technodaybg@gmail.com or 0893919059.
- Provide your name, phone, order number, product, receipt date and reason.
- Wait for shipping instructions.
- Send the product securely packed with available accessories and documents.
Product condition
The returned product must allow inspection of its function, contents and condition. The customer is responsible for diminished value caused by use beyond what is needed to inspect its characteristics. Previously disclosed cosmetic marks, grade, battery capacity or specific notes for used equipment are not in themselves non-conformity.
Return costs
Return courier costs are paid by the customer unless the wrong product was sent, confirmed non-conformity exists, or otherwise agreed. Cash-on-delivery parcels sent to TechnoDay are not accepted without prior confirmation.
Refund
After receipt and inspection, a refund, exchange or other applicable solution is confirmed. Refunds use a method agreed with the customer and the applicable legal deadlines. Where permitted, TechnoDay may withhold the refund until the product or evidence of its return is received.