TechnoDay handles warranty cases and claims by collecting the required details, receiving the product, diagnosing it and deciding the appropriate solution.
The claim form must be completed and included with the product, necessary accessories and proof of purchase or order number.
How to submit a claim
- Contact TechnoDay by phone or email and describe the problem.
- Complete the PDF form legibly and fully.
- Include the accessories required for testing.
- Pack the product securely.
- Include the form and proof of purchase or a clear order number.
Required information
Customer/company name, phone, email, order/purchase details, exact model and serial/service tag where present, detailed fault description, requested solution, and IBAN/account holder only when a refund applies.
Warranty and diagnosis
The warranty period is stated for the specific product and may vary by category, condition and contents. Diagnosis checks contents, serial number, reported fault and evidence of impact, liquid, unauthorised intervention or missing parts.
Possible solutions
Repair, replacement where possible, refund where legally applicable, or refusal of warranty service where the cause is outside warranty coverage. Timing depends on the product, fault, parts, diagnosis and completeness of the information. Contact: 0893919059 / technodaybg@gmail.com.